These Terms and Conditions (the “Terms and Conditions” or these “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and Xaltronis Limited and its affiliated entities (collectively referred to hereafter as “Xaltronis Limited”) and govern your use of our products, services, mobile application (the “App”), and website (the “Site” and collectively with the foregoing, the “Services”). The following Terms and Conditions are provided on the website www.cloud2phone.com Xaltronis Limited may accept variant clauses only in the case of an explicit written agreement.
This section defines various categories of individuals and entities who interact with Xaltronis Limited’s services, platforms, and applications:
The term “Customer” as used throughout this document will refer to any individual or entity engaging with Xaltronis Limited’s services, including End Users, Business Users, and End Customers, as applicable.
CUSTOMER ACKNOWLEDGES AND AGREES THAT, BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP, USING THE APP ON CUSTOMER’S MOBILE DEVICE, OR ACCESSING OR USING THE SERVICES, CUSTOMER IS INDICATING THAT THEY HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS. IF CUSTOMER DOES NOT AGREE TO THESE TERMS, THEN CUSTOMER HAS NO RIGHT TO ACCESS OR USE THE SERVICES.
Any personal data Customer submits to Xaltronis Limited or which Xaltronis Limited collects about Customer is governed by its Privacy Policy,
2.1 USING THE SERVICES
Xaltronis Limited is a provider of global eSIM services, making international connectivity accessible via eSIM technology. We offer travelers data, voice, and text packs in multiple countries, reducing the need for physical SIM cards.
To use the Services, Customer must register with Xaltronis Limited and create an account (“an Account”). Customer agrees to provide accurate information and maintain the security of their Account credentials.
2.2 DEVICE COMPATIBILITY
The Customer is responsible for ensuring that their device is eSIM-compatible and network-unlocked. The eSIM compatibility list provided on the checkout page is for reference purposes only.
The service contract begins upon completing an order on or via any other platform affiliated with Xaltronis Limited.
For End Users, the contract terminates if they do not have an active data package or if the eSIM is deleted from their device. For Business Users, termination terms are subject to specific agreements signed between the Business User and Xaltronis Limited.
4.1 PAYMENT CONDITIONS
Xaltronis Limited offers various payment methods, including credit/debit cards. Payments are processed in USD or other available currencies.
End Users will find their purchased eSIMs under the “My SIMs” section on www.cloud2phone.com with installation instructions provided upon purchase. Business Users will have eSIMs managed through the Partner Platform.
The Customer has the right to ask for a refund or eSIM-replacement if the Customer is unable to use the Services due to an error or omission by Cloud2phone. A refund request must be made within thirty (30) days following the date of purchase; provided that Cloud2phone shall have no obligation to issue such refund if Cloud2phone is able to resolve the Customer’s inability to use the Services within 10 days following Customer having given Cloud2phone notice of the issue. Customer agrees to cooperate with Cloud2phone efforts to resolve such issues and acknowledges that Cloud2phone shall have no obligation to issue any refund if Customer fails or refuses to do so. For purposes of clarity, each data package provided by Cloud2phone has its own validity period and no refund will be offered for the remaining data when such validity period expires.
Notwithstanding the foregoing, the following terms shall apply:
To request a refund, contact Cloud2phone support team via the in-app or web chat. Please be aware that Cloud2phone refund policy above will apply.
Depending on the nature of the issue, Customers will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the Customer considers is due, etc. Customers will have the option to credit back via their original payment method or as credit issued to their account. Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.
End Customers who have purchased Cloud2phone services through a reseller are not eligible for direct refunds from Cloud2phone. These users should approach the Cloud2phone Business Users for refund requests. Cloud2phone is committed to customer satisfaction but must defer to the policies of our reseller partners for transactions made outside our direct sales channels.
Cloud2phone Business Users refunds for transactions made directly with Cloud2phone can be processed through Cloud2phone Credits or as credit notes. This provides a flexible alternative for managing refunds, allowing customers to apply these credits or notes towards future purchases or services on the Cloud2phone platform.
Prices are subject to change based on market conditions and exchange rates. Promotional prices may be available for a limited time.
Xaltronis Limited may collect and process users’ geographical location information, including GPS coordinates, IP addresses, and network information, to offer location-based services. Users can manage location settings through their devices .
By using our Services, Customer represents and warrants that they are of legal age and have the authority to enter into this Agreement. Customers must not engage in fraudulent, abusive, or illegal activities while using the Services.
Xaltronis Limited reserves the right to terminate or suspend Services if a Customer violates these Terms. Following termination, all Customer data may be deleted.
Xaltronis Limited is not responsible for third-party websites linked through the Services. Customers access third-party sites at their own risk.
All text, graphics, software, trademarks, and proprietary material found in the Services are owned by Xaltronis Limited and protected under intellectual property laws. Customers may not use any proprietary materials without prior consent.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS CUSTOMER’S LEGAL RIGHTS AND GOVERNS HOW CUSTOMER AND XALTRONIS LIMITED CAN BRING CLAIMS AGAINST EACH OTHER. THIS SECTION WILL, WITH LIMITED EXCEPTION, REQUIRE CUSTOMER AND XALTRONIS LIMITED TO SUBMIT CLAIMS AGAINST EACH OTHER TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS
Customer agrees that, in the event any dispute or claim arises out of or relating to Customer’s use of the Services, Customer will contact Cloud2phone at [email protected] and Customer and Cloud2phone will attempt in good faith to negotiate a written resolution of the matter directly. Customer agrees that if the matter remains unresolved for 30 days after notification (via certified mail or personal delivery), such matter will be deemed a “Dispute” as defined below. Except for the right to seek injunctive or other equitable relief described under the “Binding Arbitration” section below, should Customer file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then Customer agree that they will not be entitled to recover attorneys’ fees, even if Customer may have been entitled to them otherwise.
Binding Arbitration. Customer and Cloud2phone agree that any dispute, claim or controversy arising out of or relating to this Agreement or to Customer’s use of the Services (collectively “Disputes”) will be settled by binding arbitration, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. This means that Customer and Cloud2phone both agree to waive the right to a trial by jury. Notwithstanding the foregoing, Customer may bring a claim against Cloud2phone in “small claims” court, instead of by arbitration, but only if the claim is eligible under the rules of the small claims court and is brought in an individual, non-class, and non-representative basis, and only for so long as it remains in the small claims court and in an individual, non-class, and non-representative basis.
Any dispute arising from these Terms shall be resolved by binding arbitration. Customers waive the right to participate in class- lawsuits.
This Agreement is governed by the laws of Ireland. Disputes will be resolved in accordance with Ireland legal jurisdiction.
Xaltronis Limited reserves the right to modify these Terms at any time. Continued use of the Services after modifications constitute acceptance of the updated Terms.
For inquiries about these Terms, please contact us at [email protected] or via mail at Xaltronis Limited, Office Address: Xaltronis Limited, Pembroke Street 28-32, Dublin, D02 NT28, Ireland.